Cancellation

Cancellation by Proquest.fit:

We reserve the right to cancel or reject any order for various reasons, such as limited stock, errors, or inaccuracies in product or pricing information. If we need to cancel an order, we will notify you promptly, and any charges made to your credit or debit card will be refunded to your account.

Order Cancellation by Customer

• Before Shipment: Customers can cancel their orders before the order is shipped for a full refund.
• After Shipment: If the order has already been shipped, the customer may need to wait for the item to be delivered and then follow the return process.

How to Cancel an Order

• Online: Customers can cancel their orders through their account on the company’s website.
• Customer Service: Customers can also contact customer service via email or phone to request a cancellation. Please provide the order number and other relevant details.

Conditions for Cancellation

• Eligibility: Orders for non-customized products are eligible for cancellation before shipment.
• Non-Cancellable Items: Some items may not be eligible for cancellation once the order is placed. These items will be clearly marked on the product page.

Refund

Eligibility for Refunds

• Damaged or Defective Products: Customers are eligible for a full refund or replacement if the product is damaged or defective upon arrival. Proof of damage or defect (e.g., photos) may be required.
• Incorrect Products: If the customer receives a product that is different from what was ordered, they are eligible for a full refund or replacement.
• Change of Mind: Refunds for change of mind are subject to the company's discretion and may only be offered if the product is returned in its original, unopened condition within a specified time frame.

Processing Refunds

• Inspection:Once the returned product is received and inspected, the company will notify the customer of the approval or rejection of the refund.
• Refund Method: Approved refunds will be processed and credited to the original payment method within 7-10 business days.
• Partial Refunds:Partial refunds may be issued for products that are returned in used or damaged condition.

Return Policy

What is the duration of the return policy of Proquest.fit?

7 DAYS RETURN / REPLACEMENT POLICY
You can request a return within 7 days from the delivery date of the product. For assistance with the return process, please contact us at +91-9205897552 or email us at care@proquest.fit.

What steps should I take if I receive a damaged or missing product?
If you receive damaged or missing products, please initiate a return/replacement request within 48 hours of delivery. Share images of the packaging and products with us at care@proquest.fit or call +91-9205897552. We will review your request within 48 working hours. If approved, our courier partner will collect the damaged product(s) from your location. If reverse pick-up is unavailable, please ship the product back to us via a reliable courier partner. Upon receipt and verification, we will process a replacement or refund as applicable. Note: Replacement depends on stock availability. We recommend making an unboxing video for added security.

If my order shows "delivered" but I haven't received it, what should I do?
If your order status shows as delivered but you haven't received it, raise a request within 48 hours of the status update. We will review your request within 48 working hours and aim to resolve your concern within 7 working days.

Conditions for Return/Replacement

You can return or replace your product under the following conditions:

• Wrong product delivered
• Expired product delivered
• Damaged product delivered (physical damage/tampered product or packaging)
• Incomplete order (missing products)
• Opened/used/altered products
• Original packaging (mono cartons, labels, price tag, etc.) missing

Changes to the Policy

The company reserves the right to modify this refund policy at any time. Any changes will be communicated to customers and will apply to all purchases made after the change.