Privacy Policy

Information You Provide to Us

We collect information that you provide directly to us when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include your name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other details you choose to provide.

Information We Collect Through Your Use of Our Services
When you use our services, we collect information about you in the following general categories:

  • Contacts Information: If you allow the website to access your device's address book, we may access and store names and contact information to facilitate social interactions through our services. This may include checking if you are connected to the network and enabling calls if you tap on a contact number.
  • Transaction Information: We collect transaction details related to your use of our services, such as the type of service requested, date and time of service, amount charged, orders placed, and other related details. If someone uses your promo code, we may associate your name with that person. We may also access information for data caching and to improve app performance.
  • Usage and Preference Information: We collect information about how you and other site visitors interact with our services, preferences expressed, and settings chosen, often through cookies and similar technologies.
  • Device Information: We may collect information about your mobile device, such as the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information. This helps us retrieve running apps and improve performance.
  • Call and SMS Data: Our app/website facilitates communication between users and customer support. In connection with this service, we receive call data, including the date and time of the call or SMS, the parties' phone numbers, and the content of SMS messages and OTPs.
  • Log Information: When you interact with our services, we collect server logs that may include information like your device IP address, access dates and times, app features or pages viewed, app crashes, and other system activity, type of browser, and the third-party site or service you were using before interacting with our services. This information may be used to check network connections, receive data from the internet, prevent the device from sleeping, enable reading phone status, and view Wi-Fi connections.

Use of Information

We may use the information we collect about you to:

  • Provide, maintain, and improve our services, including facilitating payments, sending receipts, providing requested products and services, developing new features, offering customer support, enhancing safety features, authenticating users, and sending product updates and administrative messages.
  • Perform internal operations, such as preventing fraud and abuse, troubleshooting software bugs and operational problems, conducting data analysis, testing, and research, and monitoring and analyzing usage and activity trends.
  • Send you communications we believe will be of interest to you, including information about products, services, promotions, news, and events of, and to process contests, sweepstake, or other promotion entries and fulfill any related awards.
  • Personalize and improve the services, providing or recommending features, content, social connections, referrals, and advertisements.

Sharing of Information

We may share the information we collect about you as described in this statement or as described at the time of collection or sharing, including the following ways through our services:

  • With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us.
  • With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our services viewable by the public.
  • With third parties you choose to let us share information with, such as other apps or websites that integrate with our services.
Other important sharing includes:
  • With subsidiaries and affiliated entities providing services or conducting data processing on our behalf, or for data centralization and logistics purposes.
  • With vendors, consultants, marketing partners, and other service providers needing access to such information to perform work on our behalf.
  • In response to a request for information by a competent authority if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
  • With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our user agreements, terms of service, or policies, or to protect the rights, property, or safety of or others.
  • In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
  • If we otherwise notify you and you consent to the sharing.
  • In an aggregated and/or anonymized form that cannot reasonably be used to identify you.

Social Sharing Features

Our services may integrate with social sharing features and related tools that let you share actions you take on our services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the social sharing service. Please refer to the privacy policies for more information on how they handle data you provide to or share through them.

Promotional Offers and Discounts

Our promotional offers and discounts are not sitewide and are limited to selected categories.

Analytics and Advertising Services Provided by Others

We may allow others to provide audience measurement and analytics services for us, serve advertisements on our behalf across the internet, and track and report on the performance of those advertisements. These entities may use cookies and other technologies to identify your device when you visit our app/website and use our services, as well as when you visit other online sites and services.

Your Choices

Account Information
You may correct your account information at any time by logging into your online account. In some cases, we may retain certain information about you as required by law or for legitimate business purposes. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our terms, we may seek to resolve the issue before deleting your information.

Access Rights will comply with individuals' requests regarding access, correction, and/or deletion of personal data it stores in accordance with applicable law.

Location Information

We request permission for our website collection of precise location from your device according to the permission system used by your mobile operating system.

Contact Information

We may also seek permission for our website collection and syncing of contact information from your device according to the permission system used by your mobile operating system.

Promotional Communications

You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, services you have requested, or our ongoing business relations.
If you initially permit the collection of any information, you can later disable it by changing the settings on your mobile device. However, this will limit your ability to use certain features of our services.

Changes to the Statement

We may change this statement from time to time. If we make significant changes in the way we treat your personal information or to the statement, we will provide notice through the services or by other means, such as email. Your continued use of the services after such notice constitutes your consent to the changes. We encourage you to periodically review the statement for the latest information on our privacy practices.

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